Operating Service Delivery Problems & Solutions – Memo

I don’t understand this Management question and need help to study.

1,000-1500 word memo

3 References in APA format w/in text citaions

Formulate your thoughts and ideas for resolution of Smith’s service-level issues. Begin to develop value streams for current business processes to help identify waste.

  • Develop and provide some solutions for Smith’s organization regarding how he can improve service-related issues as experienced by his customers.
  • Identify the impact on the organization for each of the solutions you recommended if Smith chooses not to implement the recommendations.

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