Part 1: Appropriate Reactions
You are asked to review the statements below and identify the following:
Policy and Procedure:
Determine the appropriate procedure that needs to be adhered to for the safety of the employee, customer and/or patient.
Make sure to include why these policies need to be adhered to and why.
Customer Service Approach:
Determine the appropriate approach to each statement keeping in mind customer service delivery.
Make sure to include if your approach changes due to individual being addressed.